Customer services

When you purchase a machine, you are actually entering into a partnership with your supplier. Who has never heard the phrase : the first machine is sold by the Sales department, but subsequent machines are sold by After-Sales ? At Tornos, 100% commitment to customers and the aim of reaching 100% customer satisfaction are not just empty ideas, but the core philosophy which drives the overall culture within our company.

Range of services:

Feasibility tests

Difficult parts? We are here to help you. In order to help our customers overcome the different challenges with which they are faced, Tornos offers the option of requesting a test and / or having a new machining process created in our Techno Centre

Start-up assistance

Following the installation of a new machine, we will be there to guide you in your first steps with your new production tool. We won't leave you to deal with your brand new machine alone after installation.

Training

An essential component of your success is well-trained staff. They will ensure production is efficient at the lowest cost. We have a training centre with highlyqualified instructors dedicated to training to ensure our customers are comfortable with the machines they have purchased.

Instructions

Rapid referencing ensures you have the solutions to your daily challenges. We ensure our documentation is suited to the customer by customising it ; it is configured to your order.

Coaching

We are more than a manufacturer of machines ; We are a partner at your side. Tornos is customer-focused in its approach to the market. We differ from our competitors by offering machining solutions which increase the productivity of our customers rather than just one machine corresponding to one technical specification.

Hotline

Access to highly-qualified specialists who speak your language ensures understanding and rapid resolution of all your problems. All Tornos machine customers benefit from the assistance provided by our Hotline, with a perfect understanding of the latest technical developments.

On-site operations

When we are needed to carry out operations on-site, we must be quick and efficient The team of After-Sales department technicians works with our customers with professionalism and to the shortest possible deadlines. The speed of the operation is our main objective and it is a quality parameter which is closely monitored.

Preventive maintenance

With good maintenance, you can significantly reduce the risk of a machine breaking down. Did you know that approximately 70% of machine breakdowns could have been avoided through adequate maintenance? Our preventive maintenance contracts are custom-designed, taking into account the intended use of the machine, and allowing our customers to minimise unexpected hiccups.

Spare parts

When you need spare parts, you have the right to demand impeccable quality within a very short turnaround time. Only original Tornos spare parts can guarantee perfect compatibility and quality. Our policy of continuous improvement ensures technical developments which allow our spare parts to achieve an ever-increasing level of functionality and reliability. When you purchase a Tornos spare part, you are replacing a defective part with a new part with an improved service life.

X-change modules

100% reliability, 100% quality, but with a reduction in price of up to 50%, and without losing any time. At the request of our customers, we have developed an exchange programme for when modules are being repaired which we call X-change Modules. When you need to replace a defective module, all you need to do is call us and we will supply another one in perfect condition.