Multispindle after-sales service manager (m/w), Moutier, Switzerland

Introduction

Your role is to plan, manage and coordinate all activities across our multispindle after-sales service and to guarantee our customers' satisfaction by offering targeted services tailored to their requirements.

Your responsibilities

• Managing a team of after-sales engineers who are specialized in the machine-tools produced by the group, and an administrative team
• Managing a team of engineers responsible for repairing and servicing multispindle machines, and ensuring that the work is carried out by the agreed deadline
• Defining working hours and implementing general customer service policy and company regulations
• Monitoring the quality of service provided by the engineers by contacting the customers (response time, reliability, confidence, empathy and tangible aspects)
• Managing your department as a profit-making enterprise and ensuring that invoicing activities for the after-sales services in Switzerland run smoothly
• Organizing, overseeing, coordinating and controlling the activities and movements of after-sales service engineers and administrative staff in accordance with the customer service guidelines
• Coordinating call-out reports, service reports, travel and parts orders for after-sales service engineers in Switzerland
• Maintaining a direct relationship with customers and visiting them regularly
• Approving payment of travel expenses and bonuses for after-sales service engineers
• Planning technical training programs for your colleagues
• Establishing a budget to cover your department's operating costs
• Providing management with technical analysis reports for the machines sold
• Promoting the preventive maintenance programs for the machines and ensuring that they are carried out properly by the customer
• Participating in interdepartmental coordination meetings, suggesting improvements that could be made to our machines and reporting technical problems that have occurred in connection with the After-sales Service for the machines
• Managing up to ten employees
• Ensuring that employees comply with health and safety regulations both in the workplace and on site at clients’ premises
• Seeking to expand your technical expertise and that of your colleagues by encouraging participation in continuing training and fostering the development of interdisciplinary skills and expertise
• Demonstrating leadership skills, encouraging and motivating your colleagues

Your profile

• Engineering qualification from a university of applied sciences or equivalent
• Several years' experience in industry and in customer relations/customer service, ideally gained at international headquarters
• Experience of team management
• Dynamic, demonstrate team spirit, meticulous, demonstrate foresight and willingness to contribute ideas
• Results-orientated with excellent communication skills
• Ability to speak French, German (Swiss German a plus) and English
• Expert knowledge of SAP software is a plus

Contact

Send your file to us at the following address:

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